FAQ
Do you Accept Returns or Refunds?
No, we do not accept returns or refunds. We stand by our products 100% guarantee satisfaction.
What is your Make-to-Order Policy?
All of our products are made to order. This means that each item is crafted specifically for you after your purchase is confirmed. Because of this custom process, we do not accept cancellations or changes to your order once it has been placed.
What should I do if I receive a damaged or incorrect item?
Although we do not accept returns or refunds, we are committed to customer satisfaction . If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will review your situation and work with you to find an appropriate solution.
How can I ensure that I am ordering the correct item?
To avoid any issues with your order , please carefully read all product descriptions and specification before finalizing a purchase. If you have doubts or need further information, do not hesitate to contact us for assistance.
How long does it take to receive my order?
Since all our products are made to order, processing times may vary. Typically, you can expect to receive your order within 21 days after it is placed. You will receive a confirmation email with tracking information once your order has shipped.
Who can I contact for further questions?
If you have any additional questions or need assistance, please contact us in the Contact page.
Privacy Policy
RodriRugs ("we","us", or "our") operates the website rodrirugs.com . This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our site.
We will not use or share your information with anyone except as described in this Privacy Policy